Support
Something wrong, or a question the app does not answer? Write to us and a person will read it.
Draft for the Founder’s legal check
This page is a plain-English draft, not reviewed legal text. It reaches no legal conclusion and is not a substitute for advice.
Contact
Email support@jevtrader.com. Include the email address on your account and what you were doing when it went wrong. Never send broker API keys, passwords or one-time codes by email — we will never ask for them.
Urgent: positions and bots
If you need trading to stop now, use the app: pause or stop the bot, or use the emergency stop, and close the position at your broker. Those controls work even when your subscription has expired, and they do not need us.
What to expect
- We aim to reply within one working day.
- For account or data requests (a copy of your data, a correction, deletion), say so in the subject line and we will handle it as a formal request.
- If your broker is rejecting orders, tell us the broker, the market and the time; the app's log for that bot helps most.
Complaints
If something has gone wrong and you are not satisfied with our answer, say so in the same thread and it will be escalated. Where a complaint relates to the broker or the payment provider rather than to JevTrader, we will point you at their process as well as handling our part of it.
Last updated: draft, September 2026.